1. Summary

All wholesale sales are final. We do not accept refunds for change of mind. Claims apply only to genuine production defects or an incorrect item shipped.

2. Defective Item / Wrong Item Claims

Claims must be filed within 2×24 hours of receiving the package, via our official WhatsApp, together with an unedited unboxing video (from the still-sealed package to unpacking the item). Claims without an unboxing video cannot be processed.

3. Resolution

Approved claims are resolved with a replacement of the same item, or a discount/credit toward your next order. No cash refunds unless a replacement item is unavailable.

4. Return Shipping Cost

For approved production-defect or wrong-item claims, Euroria covers return shipping. Outside of that, shipping is the buyer's responsibility.

5. Damage in Transit

Shipping risk transfers to the buyer once the package is handed to the courier the buyer chose. Damage or loss in transit is a claim against the courier; we help by providing any documents needed. See also our Shipping Policy.

6. Complaint Contact

Have an issue with your order? Contact us via WhatsApp at +62 852-1116-8198 or email [email protected]. We respond to every complaint within 1×24 business hours.